Job Title :Client Relationship Management(CRM)
Job Location :Coimbatore
No of Openings :1
Qualification :Any Degree
Experience :2 to 8 yrs of Experience
(Real Estate sector experience are mandatory)
Salary ;50K TO 80K (Negotiable for the right candidate)
Experience Required: 2+ Years
Job Description :
Client Relationship Management;
Build and maintain positive client relationships to ensure engagement and satisfaction.
Serve as the primary contact for client interactions post-booking.
Address client inquiries and concerns promptly.
Provide detailed information about the company, projects, and processes.
Handle NRI client complaints and queries for PAN India projects.
Client Engagement and Support;
Collect and record client details (location, employment, purchase purpose).
Explain payment procedures, registration processes, and terms and conditions.
Provide legal documentation, including key documents (parent, current owner, RERA, DTCP approvals, etc.).
Assist clients with plot allotments, cancellation terms, bank loan processes, and registration requirements.
Sales Support;
Ensure timely demand generation and follow up on client payments.
Coordinate with the finance team to validate and confirm payments.
Maintain and audit the customer master document file.
Follow up on payment disbursements with clients/banks.
Ensure no delays in payment receipt or demand generation.
Assist clients with the TDS process.
Client Registration Coordination;
Coordinate client registrations with service providers, providing necessary booking details.
Proofread and approve draft sale deeds and agreements for accuracy.
Arrange and inform clients about registration schedules.
Ensure all documents are correctly made, franked, and signed by both parties (customers and directors).
Post-Registration Follow-Up;
Ensure original registration documents are received and inform clients for collection.
Email scanned copies of documents to clients and file them appropriately.
Resolve client queries through emails and calls.
Reporting and Documentation
Maintain an updated stock report for ongoing projects.
Provide daily payment and booking reports to management.
Follow up with documentation to ensure timely delivery of agreements, sale deeds, registration documents, NOC, ROC, etc.
Ensure no delays or mistakes in the documentation process.
Team Management and Development;
Monitor team member calls, provide feedback, and document performance.
Identify support needs and provide relevant training.
Conduct regular team meetings to review progress towards goals.
Perform performance management reviews for team members.
Additional Responsibilities;
Ensure timely execution of registration and maintain the inflow of funds.
Coordinate with registration agents/offices regarding Stamp Duty/Registration processes.
Resolve post-sales client queries, ensuring no delays or mistakes in documentation.
Interested Candidates Send Your Profiles To murugesh@vsupportsolutions.in
Reach Us At : 8220014457